以下是消费者在向 Guardian 索取电子发票时，应了解的一些要点：
1. 为什么需要电子发票：
如果您或您的雇主需要收据用于扣税，则有必要申请电子发票。
2. 如何申请电子发票：
注册客户：通过 Guardian 应用程序/网站上的订单历史记录或订单确认电子邮件中的电子发票申请链接。填写表格并提交。
一般客户： 使用订单确认电子邮件中的链接，填写表格并提交。
3. 店内购买：
在收银台扫描 QR 码，输入商店和收据详细信息，然后提交申请。
收银台或 Guardian 应用程序/网站上提供 QR 码。
4. 电子发票时间：
在消费当月最后一天之前提交申请，
注意，当月结束后将不再接受逾期申请。
5. 处理时间：
提交后，Guardian 将实时验证电子发票。您将收到一封电子邮件确认。
6. 如果系统故障：
如果 IRBM 系统瘫痪，客户可在系统恢复后 72 小时内提交电子发票申请。
7. 不收费：
通过 Guardian 门户提交电子发票申请，是完全免费的，Guardian 不收取任何费用。
8. 非马来西亚客户：
外国买家必须输入其身份证号码（护照、MyPR 等）才能申请电子发票。
9. 合并电子发票：
您不能合并多张收据，也不能为单张收据上的部分商品申请电子发票。
这些要点可确保消费者了解向佳定成功申请电子发票的流程和要求。
Here are some important points consumers should know regarding requesting an e-invoice from Guardian:
1. Why You Need an e-Invoice:
If you or your employer need receipts for tax deductions, requesting an e-invoice is necessary.
2. How to Request an e-Invoice:
Registered Customers: Access the e-invoice request link via your order history on the Guardian app/website or in the order confirmation email. Fill out the form and submit it.
Guest Customers: Use the link in the order confirmation email, complete the form, and submit.
3. For In-Store Purchases:
Scan the QR code at the cashier, enter store and receipt details, and submit your request.
QR codes are available at cashier counters or on the Guardian app/website.
4. e-Invoice Timing:
Submit your request before the last day of the month when the purchase was made. Late requests won’t be accepted after the month ends.
5. Processing Time:
Once submitted, Guardian will validate the e-invoice in real-time. You’ll receive an email confirmation.
6. If the System is Down:
If IRBM’s system is down, customers have 72 hours to submit their e-invoice request once it is back up.
7. No Charges:
There are no fees for submitting an e-invoice request via Guardian’s portal.
8. Non-Malaysian Customers:
Foreign buyers must input their identification number (passport, MyPR, etc.) to request an e-invoice.
9. Consolidated e-Invoice:
You cannot combine multiple receipts or request an e-invoice for partial items from a single receipt.
These points ensure consumers understand the process and requirements for successfully requesting an e-invoice from Guardian.
