Accessing Guardian’s E-Invoice Portal: A User Experience
Recently, I attempted to retrieve an e-invoice for an in-store purchase from Guardian through their e-invoice portal.
What I encountered was an unexpected challenge that I believe other customers should be aware of.
Guardian provides a seemingly straightforward procedure for accessing e-invoices:
Step 2 of their instructions asks customers to fill in the following details in the portal:
1) POS receipt number
2) Store Code
3) Counter Number
4) Sales Date
5) Total Receipt Amount
They also provide a sample receipt image, helpfully marked with numbers 1 to 5, presumably to guide customers on where to find each piece of required information.
However, here’s where it gets interesting: upon close inspection, I noticed that all the marked numbers on the sample receipt appear to be incorrectly placed.
This mismatch between the instructions and the visual guide could potentially confuse many customers attempting to retrieve their e-invoices.
I reached out to Guardian’s customer service to bring this to their attention, but it seems the issue wasn’t immediately understood.
For fellow Guardian customers: if you’re having trouble accessing your e-invoice, this misalignment between the instructions and the sample receipt might be the culprit.
It might be worth double-checking the information you’re entering against your actual receipt, rather than relying solely on the numbered guide in their instructions.
Has anyone else experienced this? It would be great to hear about your experiences with Guardian’s e-invoice portal.
Let’s hope this feedback reaches the right team at Guardian for a quick resolution!
游览 Guardian 的电子发票门户网站： 用户体验
最近，我试图通过 Guardian 的电子发票门户网站检索店内购物的电子发票。#我遇到了一个意想不到的难题，相信其他客户也应该注意到这一点。
Guardian 提供了一个看似简单明了的电子发票访问程序：
其说明的第 2 步要求客户在门户网站上填写以下详细信息：
1) POS 收据编号
2) 商店代码
3) 柜台编号
4) 销售日期
5) 收据总金额
他们还提供了一张收据样本图片，上面标注了 1 到 5 的数字，大概是为了指导顾客在哪里找到每项必填信息。
然而，#有趣的地方来了：仔细观察后，我发现样本收据上所有标注的数字似乎都放错了位置。
说明和视觉指南之间的这种不匹配可能会让许多试图检索电子发票的客户感到困惑。
我联系了 Guardian 的客户服务部门，希望他们能注意到这一点，但似乎他们并没有立即理解这个问题。
Guardian 的客户朋友们：如果您在访问电子发票时遇到困难，说明和样本收据之间的错位可能是罪魁祸首。
不妨对照实际收据仔细检查一下您输入的信息，而不要完全依赖说明中的编号指南。
有其他人遇到过这种情况吗？如果能听到您使用 Guardian 电子发票门户网站的经验，那将是再好不过了。
希望 Guardian 的相关团队能收到这些反馈意见，以便尽快解决问题！
